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If you have any questions regarding your order, please contact our Online department at firstname.lastname@example.org including your order number, the item, and your shipping location.
Once Kilter has delivered the merchandise to the carrier, you will assume the risk of loss and title for the merchandise. Please keep in mind that transit times do not include Saturday, Sunday or holidays. Kilter uses FedEx to deliver products, therefore all shipping costs are designated and updated by FedEx standards and protocol.
PLEASE EMAIL INFO@KILTERSHOP.COM WITH THE SUBJECT “INTERNATIONAL ORDER” TO PLACE YOUR INTERNATIONAL ORDER. Include the items, sizes, and your address for a shipping quote. Kilter uses FedEx for international orders, therefore all international shipping costs are designated and updated by FedEx standards and protocol. You are responsible for any additional taxes and duties. Kilter is not responsible for fees charged by customs.
We make every effort to maintain sufficient stock of items on our website; however, we may run out of stock of popular items. We also work to ensure that when you place an order online, the item is also available at the time of shipping. In the rare case that an item is out of stock, we will notify you via e-mail and any changes to your order will be reflected in your order total.
ONLINE PRICE ADJUSTMENT POLICY:
We will be happy to refund you a price adjustment if your item was purchased at full price within 3 days of the markdown. Price adjustments do not apply to sale items that are marked down further. Purchases made in store do not qualify for price adjustments. Please contact email@example.com with your order number for a price adjustment.
ALL MARKED DOWN ITEMS ARE FINAL SALE:
All items sold are marked down prices are final sale and cannot be returned or exchanged. If we receive a returned sale or final sale item, the package will be returned to you and our customer service will notify you via email. No exchange or return will be issued. We do not refund shipping and handling charges.