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If you have any questions regarding your order, please contact our Online department at firstname.lastname@example.org including your order number, the item, and your shipping location.
ONLINE RETURN POLICY:
We do not issue refunds. We are happy to issue a store credit for a return or an exchange. Due to the costly nature of shipping, international orders are not eligible for exchange.
Items being sold online at marked down prices are final sale.
Exchanges/returns must be postmarked within 14 days of the original shipping date and should be shipped back to our Online department in a prepaid package. We will not accept CODs. All merchandise must be returned unworn, unwashed, and in its original condition along with the original price tags intact, as well as the original invoice/receipt.
We have the right to deny any store credit returns/exchanges if it does not meet our policy requirements. We recommend that you send the package back to us via traceable carrier and insure the full amount of the merchandise you are sending back to us. We are not responsible for missing packages.
Please mail exchanges and store credit returns to:
8850 Washington Blvd #102
Culver City, CA 90232
Upon acceptance of merchandise for exchange, the new item will be shipped upon availability. Please contact us (phone, email, or note within the box) with your credit card information (card number, expiration date, security code) so that we may charge for additional shipping and handling fees for an exchange. Store credit will be issued within 7 business days.
For return orders, shipping charges are not refunded unless the original item shipped was damaged or the item shipped was incorrect.